Legal notice
■ Seller
Toys Store Japan
■ Address
307 Green Co-op Kashihara, 4-4 Misecho, Kashihara-shi, Nara 634-0064, Japan
■ Phone Number
050-1721-0458
■ Email Address
info@toysstorejapan.com
■ Product Price
Please refer to each product page.
■ Fees Other Than Product Price
Shipping fees
■ Payment Methods and Timing of Payment
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Shop Pay
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Bank Transfer
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Credit Card
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QR Code Payments
■ Delivery Time
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For prepayment (bank transfer): Items will be shipped within 2 business days after payment confirmation.
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For other payment methods (credit card, etc.): Items will be shipped within 2 business days after order confirmation.
Note: For prepayment, delivery date may vary depending on the timing of your payment. -
For pre-order items: Items will be shipped within approximately 2 business days from the release date.
■ Delivery Method
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Carrier: Yamato Transport or Sagawa Express
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Service Name: Courier service
■ Cancellations
Cancellations are accepted within 30 minutes of placing an order, regardless of the reason. Please contact us with your order number via our inquiry form.
Refunds or returns due to customer convenience after shipment are generally not accepted.
If the product is defective or faulty, please contact us by phone or email within 7 days of receiving the product, regardless of whether it has been used.
In such cases, return shipping will be covered by our store.
For damage caused by the delivery carrier, please contact the carrier first.
We will issue a refund or send a replacement product after receiving compensation from the carrier, so please make sure to contact us.
■ Notes on Cancellation, Refunds, and Exchanges
Returns made without prior notice will not be accepted.
If the product is returned without contact or if delivery is refused for personal reasons, only the amount after deducting round-trip shipping and any applicable taxes will be refunded.
■ Return Period
Within 7 days of receiving the product (with prior contact)
■ Return Shipping Cost
Covered by our store